Terms of Service

1. Acceptance of Terms

By accessing or using SearchLens AI ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use the Service.

2. Description of Service

SearchLens AI provides an AI-powered search analytics platform that helps businesses track their brand visibility, positioning, and sentiment across various AI search platforms including ChatGPT, Perplexity, Claude, and others.

The Service includes:

• Brand mention tracking across AI platforms
• Sentiment analysis and positioning insights
• Competitor analysis and comparison
• Analytics dashboards and reporting
• API integrations with third-party AI services

3. User Accounts

3.1 Account Creation

To use certain features of the Service, you must create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and update your information to keep it accurate
• Maintain the security of your password
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized access

3.2 Account Eligibility

You must be at least 18 years old and capable of forming a binding contract to use this Service.

4. Use of AI Services

4.1 Third-Party AI Platforms

Our Service integrates with third-party AI platforms (OpenAI, Anthropic, Google, etc.). By using our Service, you acknowledge that:

• Your data may be processed by these third-party AI services
• These services have their own terms of service and privacy policies
• We are not responsible for the accuracy or reliability of third-party AI outputs
• AI-generated insights are provided as-is and should not be the sole basis for business decisions

4.2 Data Accuracy

While we strive for accuracy, AI-generated analytics and insights may contain errors or inaccuracies. You are responsible for verifying any critical information before acting on it.

5. Acceptable Use Policy

You agree NOT to:

• Use the Service for any unlawful purpose
• Attempt to gain unauthorized access to any portion of the Service
• Use the Service to transmit viruses, malware, or harmful code
• Scrape, crawl, or use automated means to access the Service excessively
• Reverse engineer, decompile, or disassemble any part of the Service
• Resell or redistribute the Service without authorization
• Use the Service to harass, abuse, or harm others
• Violate any applicable laws or regulations
• Interfere with or disrupt the Service or servers
• Impersonate any person or entity

6. Intellectual Property

6.1 Our Rights

The Service, including its software, design, text, graphics, and other content, is owned by SearchLens AI and is protected by copyright, trademark, and other intellectual property laws.

6.2 Your Rights

You retain all rights to the data you input into the Service. By using the Service, you grant us a limited license to process your data solely for the purpose of providing the Service to you.

6.3 Feedback

If you provide feedback or suggestions about the Service, we may use them without any obligation to you.

7. Payment and Billing

7.1 Subscription Plans

Certain features of the Service may require payment. By subscribing to a paid plan, you agree to:

• Pay all applicable fees as described in your plan
• Provide accurate and complete billing information
• Authorize us to charge your payment method

7.2 Billing Cycle

Subscriptions are billed on a recurring basis (monthly or annually) until cancelled.

7.3 Cancellation and Refunds

You may cancel your subscription at any time. Cancellations take effect at the end of the current billing period. We do not provide refunds for partial months or years.

7.4 Price Changes

We reserve the right to change our pricing with 30 days' notice. Continued use of the Service after a price change constitutes acceptance of the new pricing.

8. Data Privacy and Security

Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information.

We implement reasonable security measures, but cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

9. Service Availability

We strive to maintain high availability, but we do not guarantee that the Service will be uninterrupted or error-free. We reserve the right to:

• Modify or discontinue the Service at any time
• Perform maintenance with or without notice
• Limit access to certain features or regions

10. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to:

• Merchantability
• Fitness for a particular purpose
• Non-infringement
• Accuracy or reliability of results
• Uninterrupted or error-free operation

AI-generated insights and analytics are provided for informational purposes only and should not be relied upon as the sole basis for any business decision.

11. Limitation of Liability

To the maximum extent permitted by law, SearchLens AI shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits, revenue, or data
• Business interruption
• Loss of goodwill or reputation
• Cost of substitute services

Our total liability for any claims arising from your use of the Service shall not exceed the amount you paid us in the 12 months preceding the claim.

12. Indemnification

You agree to indemnify and hold harmless SearchLens AI, its affiliates, and their respective officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including attorneys' fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any rights of another party
• Your data or content submitted to the Service

13. Termination

We reserve the right to suspend or terminate your access to the Service at any time, with or without cause or notice, including for:

• Violation of these Terms
• Fraudulent or illegal activity
• Extended periods of inactivity
• Non-payment of fees

Upon termination, your right to use the Service will cease immediately. We may delete your data in accordance with our data retention policy.

14. GDPR Compliance

For users in the European Economic Area, we process personal data in accordance with the GDPR. You have specific rights regarding your data as outlined in our Privacy Policy.

15. Dispute Resolution

15.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to its conflict of law provisions.

15.2 Arbitration

Any dispute arising from these Terms shall be resolved through binding arbitration, except where prohibited by law.

15.3 Exceptions

Either party may seek injunctive relief in court for intellectual property infringement or unauthorized access to the Service.

16. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by:

• Posting the updated Terms on this page
• Updating the "Last updated" date
• Sending you an email notification

Your continued use of the Service after changes become effective constitutes acceptance of the updated Terms.

17. Miscellaneous

17.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and SearchLens AI.

17.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full effect.

17.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

17.4 Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign these Terms at any time without notice.

18. Contact Information

If you have any questions about these Terms, please contact us at:

• Email: [email protected]
• Address: [Your Company Address]